FREQUENTLY ASKED QUESTIONS
You can order from our delivered catering menu online, over the phone or by email.
Please call or email us for event enquiries or if you require a quote.
We offer delivery seven days a week.
Please see all delivery information here.
|As all our menu items are made fresh to order, we require all orders be placed no later than 2pm one business day prior to your requested delivery time.|
We understand sometimes last minute catering needs arise and we always love to assist where we can. Please phone us on 07 3868 1677 to check prior to placing your order so we can advise on item availability and delivery. While we will do our best to accommodate last minute orders, unfortunately we cannot guarantee all menu items and delivery times will be available.
All orders are delivered in our refrigerated vans. Cold items are either delivered in recyclable cardboard catering trays ready to serve or in disposable aluminium trays ready for you to heat and serve at a later time.
Hot items are delivered in recyclable cardboard catering trays packed in insulated boxes with heat packs to ensure items are warm on arrival.
A minimum order of $75 is required for complimentary delivery to selected areas.
Orders under $75 will be subject to a surcharge in addition to applicable delivery fees if delivery is required, otherwise orders under $75 may be collected from our base in Hendra for no additional charge. Please be mindful that some menu items have a minimum order quantity.
|We request that payment is made upon placing your order. Payment can be made by credit card (Visa, Mastercard & American Express) or by bank transfer to our bank account.|
Bank Account Details:
|Dundalk Pty Ltd|
|BOQ Stones Corner|
|BSB: 124 001|
|If you are a credit account holder you may place your order and have 7 days to make payment. If you would like to apply for an account please contact us.|
Yes, all published prices on our online ordering menu are inclusive of 10% GST and applicable credit card fees.
We would love to assist with any custom menu requests. Please contact us to discuss further options by calling 07 3868 1677.
We offer a range of menu options to suit different allergies and diet preferences. We pack all special diet items in separate packages to limit the risk of cross contamination.
Please feel free to contact us if you would like some guidance when ordering for dietary requirements.
As our products are food based, we do not accept returns. It is important to check through details upon placing your order. In the instance of an error in order fulfillment, please contact us immediately so we can investigate the matter further.
To cancel an order, please inform us via email or over the phone. A $10.00 administration fee will be charged to all orders cancelled prior to the day of delivery. Full payment is required on all orders cancelled on the day of delivery.
Please contact us and one of our staff members will happily assist with any changes required.