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Terms & Conditions

ONLINE ORDERING

Acceptance

The website is operated by Tassels Catering. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions"). You should read them now. Your use of the website constitutes your agreement to the Terms and Condition.

Tassels Catering catering orders are served on bio degradable cardboard trays and disposable platters.

Delivery

We offer complimentary delivery in our refrigerated van to a 7km radius from Hendra QLD. Deliveries outside of this zone will attract a delivery fee.

Delivery timeframes can be selected during the online ordering process. It is important that someone is available to receive the order at the time selected. No refunds or credits will be given should an order be undeliverable.

Order Placement

Orders should be placed at least 24 hours prior to requirement.

We know that sometimes the unexpected happens, please call us if you have a tight deadline and we will see what we can do (please do not use the online ordering system in this instance).

Transactions

If the website or an application is used (including for online ordering), you are responsible for maintaining the confidentiality of your personal details, ordering selection and payment details. You agree to accept full responsibility for all your activities on our website and applications (including for online ordering).

If you order online we will send you an email confirming the details of your order. The confirmation email will constitute as a tax invoice once payment has been made in full.

Minimum Orders

Tassels Catering has a minimum order limit for some menu items.

Errors and Omissions

Tassels Catering does not guarantee that the website, applications and online ordering system will be error-free or that any errors will be corrected. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

Prices

Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

Goods and Services ("GST") and Other Taxes

Prices displayed on this website are inclusive of GST applied at the rate of 10%. Tassels Catering will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery or collection.

Payment

We request that payment be made prior to receiving your order. Payment can be by credit card (VISA, Mastercard, Diners, American Express), eftpos or by bank transfer to our bank account.

Bank account details:

Dundalk Pty Ltd
BoQ Stones Corner

BSB: 124-001
Account: 21426346

Accounts

If you are an account holder you may place your order online and have 7 days to make payment. If you are not an account holder you are required to pay via credit card for your order prior to the order being filled.

If you would like to apply for an account please contact us.

Refunds & Returns

As our products are food based it is important to check your order upon delivery or collection. We do not accept returns. In the instance of an error in order fulfilment please contact Tassels Catering immediately so we can investigate the matter further.

Cancellations

We request 24 hours notification on cancellations. It maybe possible to accept a cancellation on the day if the order is not already prepared. We will do our best to help, so please call and see if this is possible. We will require payment in full if the order is prepared prior to your cancellation.

Dietary Requirements & Food Allergies

Please inform us of any specific dietary requirements as we offer gluten free, dairy free, vegan and vegetarian options.

All specific dietary requirements are prepared and packaged separately at no additional cost.

Tassels Catering is Eat Safe accredited.

We take care to ensure that any food allergies or intolerances are noted at the point of order. Our kitchen team will also take care to prepare these dietary requirements in the correct manner.

Tassels kitchen prepares a range of food product and therefore will not accept responsibility for any adverse reaction by any guest to the food prepared or served by us.

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